How do you determine if your IT service is lacking? Are they fully securing your network and preventing costly incidents? If not all answers are “yes,” you might be risking your data and network with inferior support.
◻ Do they answer their phone LIVE and respond to emergencies promptly (within 12 minutes)?
◻ Are they easy to reach and highly responsive (responding same day) when you need them for non-emergencies?
◻ Are your network’s security settings regularly monitored, patched, and updated? How is this verified?
◻ Do they offer proof that they are backing up ALL your data, laptops and devices?
◻ Do they conduct quarterly meetings to discuss their activities, review projects, and suggest improvements?
◻ Do they provide detailed invoices that clearly explain what you are paying for?
◻ Do they explain their actions in easy-to-understand terms? and NOT in “geek speak”?
◻ Have they proactively discussed and recommended solutions for cybersecurity threats like ransomware?
◻ Do they provide complete network documentation and admin passwords?
◻ Do they offer any guarantees on their services?
◻ Do they arrive on time and dress professionally?
◻ Is interacting with them a positive experience, or do you dread contacting them?